What are the terms of the Free Trial, and how can I use the free lookups?
Our Free Trial is designed to allow you to evaluate our software without restrictions. During the trial period, you are free to use the free lookups as you see fit. There are no specific limitations on how you can use them. However, please note that once you have exhausted the free lookups, they will not be refilled. For additional information on our pricing options and subscriptions, please visit our Pricing page or feel free to reach out to our support team.
Can I adjust my plan, whether it's an upgrade, downgrade, or cancellation?
Yes
What happens if I exceed the recognition limits in my plan? Are there additional recognition costs?
If you exceed the recognition limits included in your plan, we offer additional recognitions at a reasonable cost to ensure that your service remains uninterrupted. The cost for extra recognitions is $0.001 per recognition or €0.001 per recognition, depending on your preferred currency. This pay-as-you-go approach allows you to scale your usage according to your specific needs without having to upgrade your plan. You'll only be charged for the additional recognitions you use beyond your plan's limits. This flexibility ensures that you have the necessary resources to accommodate increased demand without any surprises.
How does the free plan of Carmen Cloud differ from the paid plans?
The free plan of Carmen Cloud offers the same features and capabilities as our paid plans, providing users with a comprehensive experience to evaluate our service. However, there is one important distinction to note: while the free plan includes full access to all features, it is limited to a total of lookups. Once this limit is reached, users will need to upgrade to a paid plan to continue using the service without interruption. Our paid plans offer increased lookup quotas to accommodate varying needs, ensuring a seamless experience for our valued customers.
Is there a cancellation policy for paid plans, and what are the terms?
Yes, Carmen Cloud has a cancellation policy in place for our paid plans. Our policy is designed to provide flexibility and transparency to our users.
If you wish to cancel your paid plan, you can do so at any time. There are no long-term commitments or contracts that lock you in. When you cancel your subscription, it will remain active until the end of the current billing period, ensuring you have access to the service for the duration you've paid for.
We do not charge any cancellation fees, and there are no hidden terms or penalties. You are free to cancel or change your plan according to your needs.
Please keep in mind that after canceling, you will no longer be billed for future periods, and your access to the paid features will end at the conclusion of the current billing cycle. If you ever decide to return, you can easily reactivate your subscription, and we'll be here to assist you every step of the way.
